TERMS AND CONDITIONS

Any deposit is received with the understanding that you have read, accept and agree to these terms and conditions. Failure to
comply with these conditions may result in the immediate termination of your booking and/or tenancy. In such event no amount is
refundable.

Guest Responsibilities

a. The property must not be used for unlawful purpose.

b. All guests must conduct themselves in a proper manner so as not to cause a nuisance, including excess noise, or
interfere with the use or enjoyment of the property for other occupiers or neighbouring properties. Unruly, loud or
offensive behaviour will not be tolerated. If complaints are received this may result in termination of the lease and loss
of unused balance of accommodation. Local council regulations state that no excess noise is to be made between the
hours of 10:00pm and 7:00am.

c. Parties and functions are strictly prohibited.

d. Smoking inside the property is prohibited, guests must discard cigarette butts into the rubbish bin. Cigarette butts
discarded into garden beds may incur an additional charge for cleaning.

e. On departure, guests must leave the property clean and tidy. This includes removing all rubbish, washing and drying
dishes, cleaning the BBQ and freezer, sweeping and vacuuming, cleaning the fridge/oven/grill of any food spills. An
excess cleaning fee will be charged at the guest’s expense if property is left dirty or unclean.

f. Please ensure that all garbage is removed from your holiday property. Garbage can be disposed of free of charge at the
council waste facility which is located past the southern end of Eliza Avenue.

g. No liability is accepted for any injury, debt, damage, loss, delay, expense or inconvenience caused directly or indirectly
by events beyond the agent or owners’ control. No responsibility is taken for guests personal property left on or near
the premises. It is recommended that guests take out personal property insurance or adequate travel insurance should
any unexpected situations arise before or during your travel period.

h. All guests are responsible for any loss or damages arising from breakages or other damage to the property during their
stay. All repairs or replacement will be at the guest’s expense.

i. Furniture is not to be moved around. Items are not to be moved from property to property.

j. Each holiday property is equipped for a specific number of guests. It is against Queensland Department of Health
regulations for more persons to occupy a property than there are beds to accommodate them. If guest numbers are
exceeded the booking will be terminated, and guests will be asked to vacate with no refund made.

k. Under no circumstances will a tent, camper trailer or caravan be permitted to be erected or used as additional
accommodation on the premises.

l. No extra electrical items/appliances are to be brought and used at the property, such as car fridge/freezers, hair
dryers/straighteners, ice machines, coffee machines etc. (Phone/laptop chargers and breathing machines are allowed)

Tariffs

a. The premises are let to you for holiday purposes only, for the period shown on your reservation form.

b. A deposit of $400 is required at the time of the booking or within seven (7) days if the booking is more than a month in
advance. The balance of total cost of your booking is required 1 month prior to your arrival. If your booking is less
than 1 month prior to your arrival, full payment is required at time of booking.

c. Tariff is to be paid in full prior to occupancy; payment can be made by cash, direct deposit, credit card. Keys will not be
given out unless full payment has been made.

d. If for any reason your payments are not received by the due dates, we reserve the right to cancel your booking and
apply appropriate cancellation charges.

e. A refundable Cleaning Bond is applicable to all bookings.

Refundable Cleaning Bond

a. On departure, guests must leave the property clean and tidy. This includes removing all rubbish, washing and drying
dishes, cleaning the BBQ and freezer, sweeping and/or vacuuming, cleaning the fridge/oven/grill of any food spills.

b. We have the right to make claim on the cleaning bond if the terms and conditions are not met, resulting in loss, extra
cleaning, damage, expense or inconvenience.

c. Guests will be notified on claims being made prior to any payments being debited.

d. If any claims should exceed your cleaning bond, an account for the difference shall be forwarded to you and will be
payable within seven (7) days.

Cancellations

a. We charge a $60 cancellation fee for all cancellations.

b. If you cancel your booking more than eight (8) weeks prior to your arrival date, your deposit will be refunded less a $60
cancellation fee.

c. If you cancel your booking within eight (8) weeks of your arrival date, any balance payments made will be refunded but
your initial $400 deposit is not refundable. However, if we are able to re-fill your booking your deposit will be
refunded minus a $60 cancellation fee.

d. If you cancel your booking within four (4) weeks of your arrival date, no refund will be made unless we are able to refill your booking.

e. If guests vacate prior to their departure dates, no refund will be made of unused portion of rent.

Arrival/Departure times

a. Arrival time is 2:00pm on date of arrival and departure time is strictly 9:00am on date of departure. Extended stays
may be permitted, if available and prior arrangement has been made.

b. On departing, please leave the keys either on the kitchen table or key hook near the door. Please close the door as you
depart the property, you do not need to lock the property.

Inclusions

a. All properties are fully self-contained excluding house linen. You are required to provide your own sheets, pillowcases,
towels, bathmats.

b. Linen must be used on all beds.

Pets

a. Domestic animals are not permitted to enter Fraser Island.

Properties for Sale

a. When a booking is made, the deposit is accepted for the owner at the time. If the property is for sale and the
ownership changes before your holiday, we cannot guarantee that the property will remain available.

b. We cannot accept responsibility for decisions made by a new owner.

c. If a holiday property is listed for sale while guests are in residence, the occupier agrees to allow the owner or agent to conduct inspections with prospective purchasers at mutually convenient times, by appointment only.

Faults & Problems

a. All properties under Fraser Island Realty management are privately owned and are rented on a fully self-contained
basis. In the event of faults and/ or malfunctions of appliances or inclusions, there is no obligation from the owner or
Fraser Island Holiday Rentals to compensate or discount.

b. Fraser Island Realty will accept no responsibility for any inconvenience with machinery breakdown. The agent’s best endeavours to repair, replace or hire an alternative will be undertaken.

c. Left items – if requested we will endeavor to recover and return items of value inadvertently left in a holiday property, but we take absolutely no responsibility for the recovery or return of these items. Postage and packaging for the return of any items will be at the guests cost and will be required prior to postage. Low value items found will be held for claiming for maximum of two (2) weeks and if not claimed, items will be disposed of.

d. Fraser Island Realty may inspect the property with reasonable notice and at any time without notice if there is any belief that there has been a breach of these conditions herein.

Disclaimer

a. Fraser Island Realty has endeavored to maintain the accuracy of the content with our website, however from time to
time aspects of the content may be out of date. Certain information is provided by others including landlords and we
accept no responsibility for its accuracy.